Returns & Refunds

Last updated: November 1, 2026

We want you to feel comfortable choosing Pretty Plugins. Here’s how returns and refunds work for our digital software.

Try the free version first

Before purchasing a paid plan, we encourage you to install the free version to try the interface and core features on your own WordPress website. You can download Pretty Bookshelf for free from WordPress.org. Please review the paid plan’s features before upgrading, since the free version does not include every premium feature.

Digital software returns

Because our products are downloadable software, we are unable to accept returns in the traditional sense. However, if you’re truly unhappy with your purchase, contact us within seven days of purchase and we can issue a refund.

Requesting a refund

Email within seven days of purchase. Include your order number or purchase email address and a brief explanation of the issue so we can help. Refunds are processed through our payment provider to the original payment method. Processing time depends on your bank or payment provider. A refunded license will be deactivated.

After seven days, purchases are generally non-refundable, but you’re always welcome to contact us for support. This policy does not limit any refund or consumer rights that apply under applicable law.